Citizens given opportunity to voice concerns about service provided by Charter Communications

Published 5:29 pm Saturday, May 16, 2015

The city of Selma hosted a town hall meeting Thursday night that gave people an opportunity to voice their concerns with cable, internet and phone service they are getting from Charter Communications, which is the only cable provider in the city.

The city did a good job in setting up the hearing, which had a representative from Charter present to hear what kind of problems people were having. People sometimes feel like they don’t have an opportunity to share their issues, and this was a great opportunity to give them a chance to meet face to face with someone who can take down their issues and see what can be done to fix the problem.

The representative couldn’t fix people’s issues with a wave of a magic wand, but they did promise to take down each person’s issues and contact information.

It is good to see a business like Charter give people an opportunity to ask questions in an open forum setting.

While the city could have stood by and let people’s complaints go in one ear and out the other, they decided to let them discuss the issues and deliver their messages to Charter in person.

We hope Charter is able to address these issues to cut down on the complaints and give people answers to their problems.

We hope to see thess problems resolved in a timely manner.