Alagasco to close payment center in Selma

Published 9:38pm Wednesday, February 2, 2011

With the advent of high-speed Internet and online bill pay, more people are choosing to leave behind long lines and pay their utility bills in other ways.

Alagasco, on Ala. Hwy. 14 West, is closing its Selma payment center for the convenience of customers, the company announced. Payment centers in Tuscaloosa, Anniston, Gadsden and Opelika are also closing due to a low volume of walk-in payments.

Susan Delenne, public relations representative for Alagasco, said the public is no longer using walk-in payment services and the move is to improve customer service in general.

“We’re just trying to be more responsive to customers,” Delenne said. “We’ve seen a major change in how people are paying their bills, using telephone and stamped letters, etc. The walk-in payment services will run until the middle of the year.”

Delenne also said the company will still have other services available. Customers will instead be able to pay their gas bills with “third-party agents,” or companies affiliated with Alagasco.

“Customers can go to Holley True Value Store, Selma Water Works Company, Calhoun Foods and Winn Dixie on west Dallas Ave., to pay their bill,” Delenne said. “These payment agents offer a convenience that our regular 9 a.m. to 5 p.m. office cannot.”

Delenne believes customers will see the change as a positive one and be responsive to it.

“I think customers will understand the change and look for other options that fit,” she said.

Delenne said customers can visit www.payagent.alagasco.com and type in their zip codes to locate a payment agent center nearest them.

  • younginalabama1

    Alagasco is also trying to go to the automatic meter things by next year which means the meter readers are next on the chopping block…

    • 80sBaby

      They have already changed over to the automated system. Have you notice the funny lookin little van riding around? the meter readers drive the van now and input the data that has been collected.

  • Hugh Jorgan

    Hey…. It’s CUSTOMER DEMAND PEOPLE. They don’t want to pay there, just like we don’t use 8-track tape and buggy whips anymore. It’s the “i-podization” of America at work. Get with it people!

  • itaintnothing

    So sad, nice big building gone to waste. Also job loss…sad.

    • 80sBaby

      no jobs are being lost. 2 women are retiring and trhe other two have the option to go to montgomery or birmingham. the building will still be fully used for the service mechanics, construction crews, and managers. only 4 women worked in the front office collecting money.

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  • Auburn_Fan

    Way to go, more loss jobs for Selma.

  • POPDUKES12

    Well….welcome to the 21st century Selma. Here is a couple of more people for the unemployment line. Where is Mr. Vardamen’s picture? He usually shows up when a company makes an announcement. popdukes12

    • truth

      @ POPDUKES12…hey you noticed that about Mr. Vardamen also. I thought I was the only one :o)

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